Altarus Beauty is a skincare brand built around simple, complete routines — for oily, dry, overnight and men's skin — with every ingredient published before you buy.

Tell us within 14 days of delivery and we’ll refund it. Our money-back guarantee covers opened and used products, not just sealed ones, and you don’t need to ship anything back. Email support@altarusbeauty.com with your order number and a sentence about what didn’t work. It applies once per customer, per product. Full details are on our Returns and Exchanges page.

United States: free — shipping is already included in our product prices, with no added fee at checkout. Canada: flat $19.99 USD. All other countries: flat $25.99 USD, shown at checkout before you pay. Import duties and taxes, where they apply, are the recipient’s responsibility. See our Shipping and Delivery page for complete details.

Private-label processing generally takes approximately 2–3 business days. Standard carrier transit is then estimated at 3–5 business days within the United States, and longer internationally. These are estimates rather than guarantees.

Yes. When tracking becomes available, it is sent to the email address used at checkout.

Yes. Our Ingredients page publishes the complete ingredient list for every formula, and each product page explains its key ingredients and usage directions.

No blanket claim applies to every item. Vegan, cruelty-free, and other attributes appear only when verified for that specific product.

Contact us within 7 calendar days of the carrier’s delivered date with your order number and clear photos or video of the item, issue, packaging, and shipping label. We’ll replace it or refund it in full, and this is handled separately from the 14-day guarantee.