Shipping and Delivery

Where we ship

Altarus Beauty currently ships to addresses within the United States only. We do not currently ship to Canada or other international destinations.

Processing and delivery estimates

Private-label orders are prepared through our connected fulfillment partner. Processing generally takes approximately 5–9 business days before shipment. Carrier transit is then generally estimated at 3–5 business days for Standard shipping and 2–3 business days for Express shipping.

Processing and transit times are estimates, not guarantees. Weekends, holidays, product availability, remote destinations, severe weather, carrier disruptions, and other circumstances outside our control may cause delays. Express shipping shortens carrier transit only; it does not shorten production or processing.

Shipping charges

Standard shipping: $9.99 USD per order
Express shipping: $29.99 USD per order

Available methods and final charges are displayed at checkout before payment.

Tracking

When tracking becomes available, it is sent to the email address used at checkout. Tracking may take time to update after a label is created.

Address accuracy and failed delivery

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at logo@nolifelogo.com if you notice an error. Address changes are not guaranteed after an order enters processing.

Orders returned because of an incorrect or incomplete address, refusal, or failed delivery attempt are not automatically eligible for a refund. Reshipment may require an additional shipping charge, subject to applicable law.

Lost, damaged, or incorrect shipments

If tracking shows delivery but you cannot locate the package, check with household members, neighbors, the carrier, and the delivery location first. Then contact us promptly with your order number.

Damaged, defective, or incorrect items must be reported within 7 calendar days of the carrier's delivered date. Include your order number and clear photographs or video of the product, packaging, shipping label, and issue.